Let’s talk telephone training. I’d bet money that right now you’re already sceptical, perhaps stifling a yawn, and imagining a robo-voice monotonously explaining the finer points of some policy, procedure or legislation.
What do you understand by “proof of learning”? For many organisations it seems to mean one or both of the following.
Far be it from me to question one of the greatest writers our country has produced, but I’m not entirely sure I agree with Shakespeare’s declaration (via Juliet) that “that which we call a rose by any other name would smell as sweet.”
“It is impossible to travel faster than the speed of light, and certainly not desirable, as one’s hat keeps blowing off.” -Woody Allen