It’s accepted wisdom now, at least in enlightened circles, that a learning or content management system needs to have the learner’s user journey and experiential needs at the forefront of their minds. At the basic level, every platform should ensure users can easily navigate and interact with the system and, in the age of the social LMS, with each other. But let’s look at 10 ways to use heuristic evaluation to make that user experience so smooth that learners will just keep coming back for more.
I wanted to mark the start of season 2 of the hit TV show Mr. Robot with this blog post. The show is a gripping drama following a young programmer named Elliot who works as a cyber-security engineer by day and a vigilante hacker by night. Aside from the many awards the show has won lately including Best Television Series at the Golden Globes, what has really impressed me is the level of realism of the hacking techniques used in the show. This is a fresh change from the usual inaccuracies you see in hacking and computer scenes in Hollywood, often painful to watch for a technical professional.
It’s that time of year again, you know, when at the top of your inbox is an all staff communication reminding you to put time aside to prepare for a career development conversation with your manager. The question is, do you:
1. Get annoyed at the thought of yet another item for your ‘to do’ list
2. Get cynical about how ‘valuable’ your last one was
3. Dread the thought of having to think about where you’re going in your career
Gone are the days of the LMS as a platform with rigid, static architecture! In the past, it evolved with a singular focus: to be used for the efficient distribution and tracking of learning content. This limited focus has meant the traditional LMS has struggled to adapt to the new demands placed on it by administrators and learners (as we have looked at in our recent white paper): new functionality on an older system often seems like it is ‘bolted-on’ or an afterthought.
Thankfully, in the wake of recent coding technology and a veritable revolution in web application design, a new generation of LMS has already started to become more responsive, and is finally fulfilling the all-important role of helping administrators align training to their organisation’s strategy.
So are you planning a system that dances to the music of the future, or are you about to saddle up a dinosaur? Here is my take on the top key features of the next generation.
People in Learning and Development love big data, or at least the concept of big data. It’s a perennial fixture of key trend lists, and we’re warned to ignore it at our peril. But there is risk involved in the L&D community viewing the collection of data as an end in and of itself.
It has been estimated that the LMS market will grow to $7.8 billion in 2018. So, what is the current state of the LMS market and where is it expanding? To answer this question and many others, Saffron Interactive, an award-winning digital learning and performance company, surveyed professionals across multiple industries on their current learning platforms.
On 11 February, Toby Harris, platforms product manager and Alastair Maclean, head of design and development at Saffron, delivered a webinar to demonstrate how playlists can help meet the performance needs of 21st century employees by enabling mass personalisation and advanced reporting.
Employees now demand digital engagement from their organisations which is aligned with their expectations as consumers. But many organisations cripple learning and collaboration with workspaces and digital platforms designed around Taylorist principles which no longer apply: the destructive myth of ‘one best way’. This approach treats people as a passive mass to be monitored and controlled instead of an organisation’s greatest natural resource. No wonder it’s harder than ever to retain high performers! The session looked at how we can strategically deploy technology like learning playlists and reporting APIs to fix what is broken with our learning and performance infrastructure and create the insight which allows organisations to survive in uncertain times.
Listen to the webinar to find out:
- Why we need to personalise absolutely everything and how playlists help us to do it
- Reversing the trainer / trainee relationship by viewing the learner as the producer of organisational insight
- The coming transition from SCORM completion to goal completion and what it means
- The myths and realities of ‘gamification’ in the context of employee engagement
- Examples of how a bespoke approach to content, platform and consultancy has delivered return on investment
Want to know more? Get in touch with Saffron to see how our learning management systems deliver personalised experiences that change behaviours and improve organisational performance!
Where do you go to find insights and information at work? A Saffron Interactive survey revealed that people overwhelmingly turned to Google, with the second most popular response being to ‘ask a colleague’. Both methods have their advantages and disadvantages. Google is instant and easy to use, but provides information from the whole of the internet, making it difficult to filter the most relevant information. In contrast, asking a colleague is instant and contextual, but what happens when a trusted colleague leaves your organisation, and takes with her all of her knowledge and expertise?
Saffron Interactive to deliver key seminar on strategic use of playlists and personalisation at Learning Technologies exhibition
Saffron Interactive (stand E13), will be hosting a seminar on both days of the Learning Technologies exhibition on 3 – 4 February. Attendees will gain invaluable insights into practical personalisation for learning and performance technologies, including concrete examples of solutions that have delivered return on investment.
Yes, you’ve read that correctly, we can make learning sensational! Although the LMS landscape has evolved considerably over the years, with the introduction of sleeker interfaces and innovative features, there are still systems out there holding out against the change. It’s more important than ever to have a modern and engaging user experience for your LMS. So, let me expand on my formula for making your learning sensational.
Afraid of boring your learners? Try and breathe some life into your LMS with our three innovative methods for personalisation!
At Saffron we recognise that for learning to be engaging, it has to involve a certain degree of challenge. However, learners are often at different stages in their development, so you can’t challenge everyone with the same content. It’s the exact same problem faced by classrooms across the world: how do you structure your learning so that each student is working on the specific content that will suit their competence? In a typical class you’ve got Gregory in one corner who’s struggling to perform simple division and David in the other corner solving complex algebraic equations. How can you engage them both with the same lesson? Do you teach the hard content and risk leaving Gregory behind, or the easier content and bore David to tears? The same thing can often be found in a business context, with staff having different competencies in IT, compliance, process or literacy.
To get around this, you might split people up into separate groups depending on their competence, as is often practised in the classroom. The problem with this, as many of you have probably experienced, is that with such a balancing act even minor differences in competency can cause learners to fall behind or become bored. So, how can you structure your digital ‘classroom’ (your learning platform) to challenge each of your learners when they’re all so different? Here are just a few of our simple innovations that can help:
Here we are again. It’s the first week of the year, back to work we go. 2015 is now behind us, and now we all wonder how we can make the most of this New Year right from the start.
A new year means new challenges. A new year means new projects. And a new year generally brings new resolutions. Hang on… You don’t have one?
Not to worry, we’ll save you some embarrassment. Here are the Top 50 in full. Who says you can’t pick a New Year’s Resolution off the shelf?
But seriously, here are three ready-made ideas to help you start 2016 successfully, and give you a taste of what to look forward to at stand E13 and our seminar at the Learning Technologies in London’s Olympia from 3-4 February!
We’ve been conducting some research at Saffron, intended to investigate the current state of satisfaction for learning management systems (LMS). We’ve surveyed people from various industries, from retail through to financial services – and one solitary but effluent waste management professional. We’ve gleaned fascinating titbits like ’44.5% use an open source LMS’, ‘50% are unsatisfied by the level of gamification/incentivisation in their LMS’ and ‘18% think LMS stands for ‘Lubricated Manure Shovel’’… OK, I might have made that last one up.
Bulk uploading can be an effective way to maintain large sets of users on an LMS when connecting to external databases and self enrolment are not options. This can often be the case in a corporate environment when an LMS is in its early phase of deployment or when HR systems are in the middle of an upgrade.
Moodle provides powerful and flexible bulk user upload and update facility. If you can learn to exploit all of the functionality it removes a lot of the pain from managing users and enrolments. So are you ready to transform your monthly upload from a brain-trauma into a breeze? Try my top ten tips for CSV success.
Lists. Often when talking to clients about designing a dashboard for an LMS, we have to gently remind them that ‘at the end of the day, guys, it’s just a list’. A list of courses, a list of action points, a list of statuses or a list of things to do. That’s not a bad thing, as lists are also deeply satisfying things – they are how we throw a hoop around our complex lives so we can sit back and say: ‘that’s under control.’ And as BuzzFeed’s success demonstrates, absolutely any content is immediately more appealing if it’s in a numbered list.
Missed Saffron’s free seminar at the Learning Technologies Summer Forum last month? Don’t worry! A full recording, with all the slides, has now been posted.
In a recent post, I mentioned that the order of the training transaction is currently the wrong way around. We treat learners as passive consumers, and don’t recognise their potential as producers. It’s an idea which is underlined in an excellent recent post by Steve Wheeler, from whom I’ve borrowed the first part of my title (although I suspect that Walter Benjamin got there first). Wheeler points out that.