This is not just training…
…this is a performance improvement strategy.
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35 published posts
The Chinese are full of words of wisdom and I’ve come across a proverb (in a promotional freebie booklet from Pret, as it happens) that seems particularly relevant to what we do here at Saffron.
Let’s talk telephone training. I’d bet money that right now you’re already sceptical, perhaps stifling a yawn, and imagining a robo-voice monotonously explaining the finer points of some policy, procedure or legislation.
Far be it from me to question one of the greatest writers our country has produced, but I’m not entirely sure I agree with Shakespeare’s declaration (via Juliet) that “that which we call a rose by any other name would smell as sweet.”
We will be exhibiting at the Learning Technologies Show on the 28th and 29th of January 09 at Olympia 2 London. Come and see us at Stand 18 where we will be launching the second edition of the Blended Learning Cookbook.