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Confidence Is the Barrier Nobody Funds Ask what stops someone getting back to work and you’ll hear about skills, qualifications, experience. You’ll rarely hear the honest answer, which is that a lot of people simply don’t believe they could do the job they’re perfectly capable of doing. Confidence sounds like a soft factor right up […]
Future Employment Support – what we know – and what we don’t Restart’s final referrals closed in June 2026, after five years and around 1.2 million referrals. Existing participants keep receiving support for up to 12 months from their referral date, so delivery winds down rather than stopping overnight, but no new participants are entering […]
Measuring Behaviour Change Most L&D teams don’t need convincing that completion rate is the wrong lens for a performance-based organisation. Say it out loud in strategy meetings and people nod enthusiastically but there’s no framework on how to make it happen Now that personalisation, conversation, reflection and learning can be personalised with AI, it would […]
Alan Milburn’s interim report into young people and work landed in May with a figure the employment support sector cannot ignore. For every £1 the system spends helping a young person into work, it spends around £25 keeping that same young person on benefits. We have built a system far better resourced to manage detachment […]
There is an assumption running through most AI learning strategies right now that deserves more scrutiny than it tends to receive. The assumption is that giving employees smarter tools will make them smarter learners. It sounds logical, and it may even feel obvious, but we have seen this pattern play out before in other areas […]
Every L&D and HR leader we speak to has a version of the same story. People are not engaging with learning programmes, and if they do even launch or sign up then completion rates for non- mandatory learning is less than 20%. The instinctive response is to ask what is wrong with the content, or […]
For many employees, building a career no longer feels like a straightforward process. Automation is changing the shape of whole industries. Roles that existed a decade ago are disappearing, and new ones are emerging faster than most organisations can train for them. Against that backdrop, employees are being asked to stay motivated, keep developing and […]
Research across US financial services and insurance organisations shows only 15% of employees read compliance training in full, 49% skim it, and 70% describe it as ‘boring’. Most click through to get it done, not to learn something. With 42% of data breaches caused by human error, this gap between completion and competence is a business […]
Some AI supports thinking by prompting reflection, asking questions, and helping learners work through problems, building capability over time. Other AI replaces thinking entirely. Answers appear instantly, the struggle disappears, and while it feels efficient, people often come out weaker rather than stronger. Both can look impressive in a demo, but only one actually develops […]
Most of what your people learn today will be forgotten by Friday. That statement probably doesn’t surprise you. If you’ve spent any time in L&D, you’ve encountered the forgetting curve and the alarming statistics that come with it. Hermann Ebbinghaus showed us back in 1885 that memory decays rapidly: up to 50% within an hour, […]
Some lessons in life hit you like a truck – usually when you’re working with people who have every reason not to engage. Managers who are already time‑poor and sceptical; learners who are juggling crises, who’ve been failed by systems before, or who simply don’t have the luxury of pretending development is a priority. These […]
Most compliance failures are not caused by ignorance or a lack of training. They happen because the right information was not remembered or available to the employee in the moment it mattered. Beyond memory, availability means access, guidance, and reassurance right at the point of decision. That distinction is uncomfortable. Organisations invest heavily in training. […]
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