It’s accepted wisdom now, at least in enlightened circles, that a learning or content management system needs to have the learner’s user journey and experiential needs at the forefront of their minds. At the basic level, every platform should ensure users can easily navigate and interact with the system and, in the age of the social LMS, with each other. But let’s look at 10 ways to use heuristic evaluation to make that user experience so smooth that learners will just keep coming back for more.
If they’re not getting the right training, that is. If you’re not developing your team properly, they’re 12 times more likely to leave. And if they leave, good luck replacing them, as the chance to learn new skills and grow professionally is the #1 driver for talent to join an organisation.
That 40% is a frightening number. Yet it’s easy for those of us in the learning and development community to become complacent and think it couldn’t possibly apply to our organisation, given how much of our time is taken up by delivering training. However, two out of every five employers have provided no training at all within the last twelve months, and for the three out of the five that have, plenty of it isn’t hitting the mark.
This deficiency in learning provision not only reduces productivity and efficiency, it also disengages employees, leaving them feeling both stranded and uninspired. In the worst cases, they can become a drain on others’ time by requiring frequent guidance, or just stop trying to develop entirely.
How can we, as learning professionals, remedy this disengagement stemming from insufficient or inadequate learning opportunities? The truth is that for learning to be truly effective, you can’t just put your learners through a formal training session and send them off into to the workplace, to be dragged back in in another six months.
Over the last few decades, HR has been afflicted by bad press. Labelled with questionable misnomers like “human remains,” it’s suffered from employees and board members’ lack of faith in its:
- Business acumen
- Financial capability
- Global perspective
- Customer focus
In short, it’s not been perceived as adding value to an organisation, but rather as a cost. Sweeping changes to the world of work in the near future will mean this perception needs to be changed, but how can it be?
Saffron Interactive stays at the cutting edge with 10 years “Accredited Learning Technologies” status
Saffron Interactive, a leading provider of transformational digital learning experiences, is entering its tenth consecutive year of accreditation by the Learning and Performance Institute (LPI).
I was lucky enough to have really cool teachers at school – you know, the type who taught game theory using the bar scene from A Beautiful Mind, or aspects of US government systems using episodes of The West Wing, or Freud’s idea of the Return of the Repressed using the opening episode of the 2nd series of Buffy the Vampire Slayer. Making a connection between whatever you were learning about and the big TV shows of the day, a classic film, or a national sport would instantly attract the full attention of us pupils and automatically attribute a degree of Awesome to the teacher. Suddenly something we already cared about was relevant to the lesson; so of course we were going to be more engaged, pay more attention and be more likely to recall that lesson. They were using pop culture in learning.
Saffron Interactive, award-winning provider of digital learning solutions, will be exhibiting on stand B160 at the free World of Learning two-day event on 17 and 18 October at the NEC Birmingham.
Now that the final version of iOS 11 is available to download complete with ARKit capabilities, the app store is overflowing with AR apps to explore. Apps such as Ikea Place have been spearheading the flood of AR puzzles, games and tools making their way onto consumer phones across the globe in the last few months.
As much as I’m excited by the prospect of adding random AR GIFs to my surroundings, the sparkle of some of the more frivolous apps will begin to wear off very quickly. Once AR fever dies down, we’ll be left asking an important question: what value does AR add to an experience?
Agile, adj. – able to move quickly and easily. Is that how you would describe a standard approach to project management? Probably not. However, the agile method is an increasingly popular mode of project management and software development that tears up the process rulebook. It represents a method that’s more suited to the fast pace of the modern business environment, where requirements and risks can change at a drop of a hat. Taking up an agile approach allows your organisation to adapt to these changes much more quickly than any traditional method.
Saffron Interactive, award-winning provider of digital learning solutions, has been shortlisted for Best learning technologies project – international commercial sector at the Learning Technologies Awards. The nomination comes for their work with Amec Foster Wheeler on developing a global programme entitled Pathway to people management.
Whether designing websites or learning experiences, one of the issues a developer needs to consider is accessibility. This means being able to design content that can be consumed by as large a target audience as possible, including those with any form of sensory impairment. A key feature that is often overlooked when striving for accessible design is colour selection, and how the eyes perceive these colours. This article will take a look at how to properly use accessible colour design whilst keeping your design vibrant.
“You don’t have to be an Ad to work here, but it helps” — how Strategic HR will be the new Don Drapers
As HR moves from the operational to the strategic there are going to be changes.
HR is now responsible not only for the operational needs of payroll, reward and recruitment, but also for growing the greater brand culture.
Culture is of course all-important from a compliance perspective. From Travis Kalanick at Uber to Trafigura dumping toxic waste in the Ivory Coast, movements fail not because the controls were too lax but because the value culture was absent amongst the worker population. Likewise, I would say that for compliance breaches, reporting and process failures are not entirely due to ignorance, but because employees don’t feel responsible. You can’t police every infraction. You’re going to need strategic methods of improving compliance.
Things move fast in the artificial intelligence sphere. With Elon Musk and other AI influencers calling for a ban on automated deathbots, and an AI bot created by his own start up, OpenAI, now able to beat humans at complex games, a distant future of sentient robots doesn’t actually seem that distant at all. But how could these developments be harnessed to improve organisational or individual performance? Let’s take a look at some of the potential uses of AI in learning to find out.
We’ve previously covered some of AI’s potential applications in the learning sphere, and its limitations, considering whether AI could ever replace the blood, sweat, and tears of a human instructional designer. With the pace of change increasing rapidly, however, there are some steps which AI may well be taking into the learning environment very soon.
Modern slavery is still a huge ongoing global issue, with 20 to 30 million people still estimated to be enslaved in 161 countries worldwide, and 20 new suspected victims found in the UK just this morning.
The Modern Slavery Act 2015 requires all businesses with a turnover of over £36 million to publish a statement setting out the steps they have taken, during each financial year, to ensure that slavery and human trafficking are not taking place anywhere in their supply chains and in any part of their own business.
It’s a small step towards greater regulatory control and awareness of modern slavery. However, the current issue with modern slavery reporting is twofold. Firstly, added documentation is often used as a salve for insufficient understanding resulting in additional paperwork being created, but little impact on-the-ground. Secondly, accountability tends to be pushed down the supply chain, with confirmation of good practice being asked of the next in the chain until we reach those with no interest in acting honestly, or who simply don’t care.
Learning could address both these issues of understanding and passing the blame, but it isn’t being used to do so. Here’s how it can, and why it should.
The expectation amongst modern employees is that work equals learning. Indeed, learning and development opportunities now rank more highly in graduate employment priorities than salary, according to EY. EY’s head of student recruitment, Julie Stanbridge, stated “we are seeing moves away from structured classroom-based seminars and Powerpoint slides to on-the-job learning in dynamic teams, and through working collaboratively on projects.”
This fits with the prevalent 70:20:10 model, as explained here by Charles Jennings, its biggest proponent, and further explored in his Insight article for us on the subject (coincidentally, I’ve just spotted Charles in our London office). Without getting too hung up on the exact ratio, the idea of the model is that learning and development takes place in three main areas. Only a small proportion (the 10) of this is through structured, prescribed learning. Of greater importance is the 20, representing the time spent learning from others, through mentoring and coaching. Finally, there is the 70, the on-the-job aspect where the learner’s everyday experiences constantly guide their learning.
We’ve talked a lot recently about the understated importance of user experience (UX) in learning, and how to improve it. But it’s not just learning or web design UX that are important to our everyday lives. In fact, the user experiences that have the biggest effect on us are physical user experiences.
What do I mean? Well, it’s any off-screen experience, from a trip to a shopping centre to navigating a hospital. Your commute, your grocery shopping, your evening meal at a restaurant… all of these are user experiences that have been designed, and so can be improved, as can our learning.
The session, “Serious gamification for serious threats”, will be facilitated by Donald H Taylor, Chairman of the Learning and Skills Group, and James Tyas, Senior Instructional Designer at Saffron. It combines the most incisive insights on gamification and behavioural science from Saffron’s well-received Learning Technologies Summer Forum seminar with tangible examples from the course awarded CIR Business Continuity Award Initiative of the Year 2017 earlier this month.
Our last blog discussed how to take your learning UX and UI to the next level. This week, we’re going to take a slight diversion from the learning sphere to an area that we all experience as a user at some point or another – the web. Increasingly, though, we’re becoming not just web content consumers but also creators. It’s easier than ever for the user to become the designer, with a multitude of cutting edge web and app UI and UX design tools available to make that transition happen effortlessly. In this article, we’ll take a look at some of the best.
Deutsche Bank one of the foremost European banks, has been announced as winner of a 2017 CIR Business Continuity Award for Initiative of the Year. The nomination comes for the work Saffron designed with Deutsche Bank for an innovative business continuity simulation.
We believe the employee engagement dilemma to be so pressing that last month we held a conference, Engage Change, to bring together a host of Heads of Learning, Talent, Engagement and Change to discuss strategies of how to tackle the problem head on. If you doubt the gravity of the issue, then look at these statistics and consider what that means for the world economy in an increasingly digital age. One of the key factors that allows an organisation to remain agile and respond to disruptive technologies whilst still growing is having a high employee engagement rate. Employees themselves, and millennials in particular, cite learning and development opportunities within an organisation as ranking higher than pay in keeping them engaged. So the burden of responsibility falls upon L&D departments to rekindle that engagement. But does this mean sweeping changes within an organisation? Here are 3 key employee engagement misconceptions our conference dispelled.
Can you think back to the most powerful learning experience you’ve ever had? Was there a class that you always looked forward to?
Mine was a class at university, not exceptional in its content but transformative because of the teaching methods used by the professor. He skillfully used the flipped classroom methodology to reach the promised land of education: it made me realise the unknown unknowns, the blind spots I never knew I had.
These experiences initiate deep learning moments, a rush of hormones that have us wanting to come back for more. In education, they have us diligently preparing for classes and continuing animated conversations long after they’re over. At work, quality learning re-ignites our excitement for what we do, energising and empowering us to create, think and do. In other words, it engages us.
Saffron Interactive, one of Europe’s most celebrated digital learning and communication brands, has been re-awarded the Investors in People Standard for the thirteenth consecutive year, demonstrating a commitment to realising the potential of its people.
Saffron Interactive, award-winning learning technologies and consultancy provider, and PwC, the world’s largest professional services firm, have been announced as one of only 8 finalists for the worldwide MEDEA awards 2017. The nomination comes for the work Saffron designed with PwC for an innovative project management simulation.
Saffron Interactive, award-winning learning technologies and consultancy provider, and the LPI, a leading authority on learning and development, are teaming up to host an exclusive employee engagement event, Engage Change, at London’s Grange St Paul’s Hotel on 25 April.
Alright, so it’s been well over a year now since we all started to hear whispers of a revolution within the digital dimension. I think it’s safe to say that we’re not quite at the point where we can celebrate some sort of VR Bastille day just yet. But let’s look at what we already know about VR learning, and where it’s going.
As Egle mentioned in her recent blog, much like gamification before it, VR and AR is in vogue at the moment. Her hesitancy to jump on the virtual bandwagon is valid, but I want to take this opportunity to make the case for why VR is here to stay (and why it’s going to take over).
All organisations are governed by processes and procedures that appear crucial at first glance. Some are officially part of company procedure, and others simply become intrinsic over time from being the “done thing.” But just how valuable are they when given a deeper examination? In fact, most organisations could benefit from shedding extraneous tasks and undergoing a lean process transformation, making sure processes increase value rather than just expanding time and effort. L&D departments are no exception. Read more
‘All hail the kale’ was a big craze on the health food scene a year or so ago. Incidentally, that was the first thing that I thought of when I saw all the VR and AR banners at the Learning Technologies 2017 show a few weeks back.
Virtual Reality seems to have finally arrived and as learning designers we’re tempted to buy into its promise of effortless learner engagement and, let’s be honest, an opportunity to play around with the gadgets ourselves!
As a teenager I applied for a job as a cashier at a major high-street pharmacy. The first round of assessment, with compliance in mind, was an online quiz on good practices and ethics. We had thirty statements and had to give a true or false answer to each. One of the statements was:
True or false: “It is always wrong to steal.”
Quite a stupid question to offer a generation that grew up on Aladdin!
And so, within minutes of interacting with an employer I was being trained to lie to them. Rather ironic for a test designed to ensure quality of character. In comparison, I applied for a similar position at a popular British department store. They had an excellent test that put you on the shop floor with day-in-the-life challenges. I tried to follow the same line and rightly failed. Their ethics test was good, it filtered for dishonesty and heartlessness.
And yet, even as good Instructional Designers, we all too easily fall into the trap of writing compliance interactions like this:
Saffron Interactive to deliver key seminar on gamification and behavioural science at Learning Technologies exhibition
UPDATE: Slides and video of the seminar are now available, register to receive them here.
Saffron Interactive (stand E15), will be hosting a seminar on both days of the Learning Technologies exhibition on 1 – 2 February. Attendees will gain invaluable insights into the implications of gamification and behavioural science for learning and performance technologies, most notably through employee engagement.
One of my Saffron colleagues wrote a blog last year, Musings on my performance appraisal, in which he considered how he could build time into his day for reflection on improving business performance. Well, his blog did part of its job, getting me thinking – well, reflecting to be more accurate – on the power of reflection. One reflection led to another and then to this blog, where I’m exploring the impact reflection can have on learning.
Reflection is a search for connections, a way of linking and constructing meaning from our learning and experiences that encourages the creation of insights and even wisdom. Reflection links a current experience to previous learnings. This involves drawing upon cognitive and emotional downloads from a variety of sources including visual, auditory, kinesthetic and tactile, as well as intuition. Reflection creates self-knowledge; it helps us take responsibility for our own learning and development; it is a tool for continuous improvement.
Many of us, after what seems like weeks of eating, drinking and being merry will vow to start the year with a healthy new outlook. Resolutions to ‘cut out wine’, ‘eat more veg’ and ‘start jogging’ will be flying around. Many of these will have been given up on, if not completely forgotten, by January 15th.
So I’m here to make 2017 the year that you stick to at least one resolution, because I’ve got some really great, easy ones for you to put on the list. I give you –
Emily’s Learning Resolutions for 2017
The movie Avatar is on TV again, but in 2009, when it was released, did you subject yourself to the 2 hours and 42 minutes because you thought you were one of the few who hadn’t seen it? And do you try to avoid the ‘free taster’ stands in supermarkets because you can’t trust yourself not to buy something from them afterwards? And don’t even get me started on the stampedes caused by a rare Pokémon appearing in Hyde Park…
I have a friend called Ed. He is smart, alert and doesn’t try too hard to be funny. Separate to this, he is a Reinsurance Analyst. No-one knows what a Reinsurance Analyst is, few care to find out. This creates a quandary because he likes his job, it’s interesting and he wants to talk about it. But it’s hard, because there are few ways to sell Reinsurance analysis without trying too hard to be funny. Few listen.
Saffron Interactive (stand B200), will be exhibiting at the World of Learning two-day event on 19 and 20 October at the NEC in Birmingham. Attendees will be able to see how Saffron combines behavioural science and gaming techniques to increase user engagement to effect real behaviour change.
OK, so it wasn’t so much mine but more ours. I sat down recently to review Saffron’s achievements with our independent accreditor and it was two hours of reflection on probably 2000 hours of my effort. That’s quite something to review, relive, and almost certainly a time to renew. Renew my commitment to improvement, acknowledge achievements and reassign priorities.